Terms & Conditions

By placing an order, you signify your acceptance of the following terms and agreements. If you do not agree with these, please do not place your order.

In this page, “We” and “Us” stands for Hayatom. “You” design the customer placing an order.

Payment

We accept payments through:

  • PayPal
  • Direct Bank Transfer (SEPA zone only)
  • Money Transfer (Western Union like). Please contact us before placing an order if you wish to use a money transfer

Delivery and shipping fees

Goods are shipped from The Netherlands.

There is a possibility to evaluate shipping fees on the cart page. This is only an evaluation based on some information available at that time. The actual shipping fees are calculated after you selected the address delivery in the checkout page.

Sometimes you will be offered a cheaper shipping option identified with “Not insured if lost”. By selecting this option, you accept that we cannot be held responsible for any failure in the delivery (lost, broken, stolen…) and that no claim can be issued against us.

A complete order will be sent when all items are available in our stock.

Important note: some of our items, specially the Orphaned Land’s ones, might be forbidden in certain countries as they display or contain Hebrew/Israeli references. Therefore if you want the items to be shipped to such countries, beware that there is a risk of confiscation by customs. We do not take any responsibility in this case!

Cancellation & Refunds

You can withdraw from your order within 14 days after the day you receive your items. This period is known as cooling off period. It means that items need to be returned unused, in their original package and in their original state (sealed, unpinned…).

You need to contact us before returning your items.

You will be refunded of the amount of your order after inspection of the returned items..

You will have to bear the costs and risks of returning the goods.

Note: Custom Items “Signature Shirts” are NOT refundable as they are tailor-made personalized items.

We reserve the right to cancel any pending or confirmed order without prior warning of further explanation. You will be fully refunded if the payment has been already confirmed.

Orders placed with Direct Bank Transfer or Money Transfer payment methods will be cancelled if payment has not been fully realized within 7 working days.

 

Last update: April 20th, 2017